Privacy Policy

1. Information We Collect

We may collect the following personal information:

• Full name
• Username
• Email address
• Date of birth
• Profile picture
• Account login details
• Payment information (processed via third-party providers)
• Any information you voluntarily provide (e.g. support requests or forms)

We may also automatically collect technical information such as:

• IP address
• Device information
• Browser type
• Operating system
• Website usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies

2. How We Collect Information

We collect information when you:

• Create an account
• Make a purchase or subscription
• Sign up for newsletters or marketing communications
• Use or browse our website
• Contact us directly
• Interact with our services or YouTube channels

We also collect certain information automatically through analytics and cookies.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide and deliver our services
• Process payments and subscriptions
• Communicate with you about your account
• Respond to enquiries and support requests
• Send newsletters and marketing communications (if subscribed)
• Improve our website, services, and user experience
• Monitor usage and prevent fraud or abuse
• Comply with legal obligations

4. Payment Processing

We use trusted third-party payment processors such as Stripe and Revolut to handle payments securely.

When you make a purchase, certain payment details (such as billing information, transaction details, and payment method information) are provided directly to the payment processor to complete the transaction.

We do not store your full credit or debit card details on our own servers. Payment information is handled in accordance with the privacy policies and security standards of the relevant payment provider.

5. Analytics and Cookies

We use Google Analytics and similar tools to understand how users interact with our website and to improve our services.

This may include information such as:

• Pages visited
• Time spent on pages
• Device and browser information
• General location based on IP address

Our website may also use cookies to:

• Improve functionality
• Remember user preferences
• Analyse traffic and usage patterns

You can disable cookies in your browser settings, but some features of the website may not function properly.

6. YouTube and External Platforms

We operate YouTube channels and other Google services. Any information collected through those platforms is also subject to their respective privacy policies in addition to this Privacy Policy.

7. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Authorised administrators and managers within Mayo Media and Management
• Trusted third-party service providers (such as hosting, analytics, and payment processors)
• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and only for the purpose of providing services to us.

8. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you emails about updates, new features, offers, services, YouTube content, and announcements related to Mayo Media and Management.

You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

Opting out of marketing communications will not affect your account or access to our services. You will still receive essential service-related messages such as account notifications, password resets, security alerts, and purchase confirmations.

9. Data Retention

We retain personal information for as long as your account remains active.

If you delete your account, we will remove your personal information unless we are required to retain certain data for legal, tax, fraud prevention, or regulatory purposes.

10. Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your account and personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at: mayomediaandmanagement@gmail.com

We may need to verify your identity before processing requests.

11. Data Security

We take reasonable steps to protect your personal information, including:

• HTTPS encryption
• Password encryption
• Secure cloud hosting
• Access controls for authorised staff

However, no online system is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are intended for users aged 16 and over, with a general target audience of 18+.

We do not knowingly collect personal information from individuals under 16 years of age.

13. Future Features

We may introduce additional features in the future, including:

• User subscriptions
• Chat systems
• Artificial intelligence features
• Expanded account functionality

If these features require changes to how we handle data, this Privacy Policy will be updated accordingly.

14. International Data Transfers

Your information may be stored or processed outside Australia where our service providers operate. We take reasonable steps to ensure your data is protected in accordance with applicable privacy standards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be posted on our website with an updated effective date. Continued use of our services means you accept any updated version.

16. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Mayo Media and Management — Email: mayomediaandmanagement@gmail.com